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Support

Support Information

Below are the basic instructions for setting up your account for email, shell access, and FTP services. While we do not support the operating system, or the software that is used on them, we will be more than happy to assist with any connectivity issues you have using the services we provide. Directly below are the basic settings for email, DNS and server information. You may bookmark this for your reference if you like.

If you need to contact us for general support outside of these areas, please submit a ticket via our online ticketing tool: http://tts.siliconco.com.  This will help us respond to your questions in a timely manner and delegate the request to the correct party.

DNS Servers

  • Primary DNS: 75.149.153.82 – cartman.siliconco.com

Websites

  • Primary site: http://www.siliconco.com
  • Stats for hosted websites: Delivered by Google Analytics at your request

E-Mail POP3/IMAP Access
If you use an E-Mail client such as Eudora, Entourage, Mail, or Outlook [Express], Use these settings to configure your account.

  • Incoming POP3 Server – mailbox.siliconco.com
  • Outgoing SMTP Server – mailbox.siliconco.com
  • IMAP Server – mailbox.siliconco.com

POP Account

Your username is your full email account, and your password is the password selected when your account was created. Use the SMTP authentication to use our mail system if you are not able to use your Internet Providers SMTP server (enter in your full email address and password for authentication credentials in your account setup). You may use SSL security if you wish as well.

IMAP Account

Use the same information as above for your username and password, however choose IMAP as your account type.

IMAP or POP3? – Which is for me?

If you use one primary computer for your email, then POP3 is a good option for you. You also have the ability to use our webmail if you are away from your primary computer. If you use multiple computers, or have a HipTop/SmartPhone you collect your messages, then IMAP may be the solution for you. IMAP syncs the messages between the devices setup with the IMAP account, and are stored on the server until you delete them from one of the devices with the IMAP settings.

Webmail

Access your POP3 or IMAP email account anywhere you have access to a web-browser. Our webmail application (http://mailbox.siliconco.com) allows you to view your mail anywhere, even without your primary computer. Our webmail also integrates Google Maps, Traffic reports and a host of other useful features.

FTP Access

Silicon Computers utilizes SFTP or SCP transfer protocols (Secure FTP or Secure Copy) to ensure your files get to and from us securely. You may use just about any SFTP client to access our network. We recommend one of the following.

  • WinSCP for Windows
  • Transmit4 for Mac
  • Command line tools suchs as sftp and scp in unix.
To connect to your website, for personal use, login to www.siliconco.com with your username and password. Make sure that you are uploading into a directory called public_html. This is where you need to put your files to be viewable from the Internet. Your main file needs to be called ‘index.html’ or ‘index.php’ (case sensitive).

If you are FTP’ing to a domain you have hosted here, you simply need to point the client to www.yourdomain.com to access your site. You do NOT need to post these files in a public_html directory. Simply place the files the root directory you are logged into.

Shell Access

Silicon Computers offers shell accounts for a Unix environment for your needs. Please note that this is a SECURE connection, meaning that the use of Telnet is not supported. You must use a client that supports SSH1 or 2. We recommend the following client for your use.
  • PuTTY
  • SecureCRT (PC)
  • Terminal – Default SSH client in Max OS X

Please note that shell accounts are provided to users on an “as-needed” basis.

Contact Silicon Computers Services

If you are interested in signing up for one of our services, or request info for custom development, please do so below.

Silicon Computers – IT Solutions and Consulting Services login form